Privacy Policy

Last updated: May 7, 2026

Kiwi AI, LLC ("Kiwi AI", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at kiwiai.io or use our products and services (collectively, the "Services").

1. Information We Collect

We collect several types of information from and about users of our Services:

Information You Provide

• Account Information: Name, email address, company name, job title, and other information you provide when registering for an account or contacting us
• Communications: Information you provide when communicating with us, including support requests, sales inquiries, and feedback
• Service Data: Data and content you submit, upload, or generate while using our Services
• Payment Information: Billing details processed through our payment partners (Kiwi AI does not store full payment card numbers)

Information Collected Automatically

• Usage Data: Information about how you interact with our Services, including pages visited, features used, and time spent
• Device Information: IP address, browser type, operating system, device identifiers, and similar technical data
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our Services

2. How We Use Your Information

We use the information we collect for purposes including:

• Providing, maintaining, and improving our Services
• Processing transactions and managing your account
• Communicating with you about our Services, including updates and support
• Personalizing your experience and providing relevant content
• Analyzing usage patterns to improve functionality and performance
• Detecting, preventing, and addressing technical issues, fraud, or security concerns
• Complying with legal obligations and enforcing our Terms of Service

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors and service providers who perform services on our behalf, including AI model providers (such as Anthropic, OpenAI, Google), cloud infrastructure (such as Cloudflare), and payment processors
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Protection of Rights: To protect the rights, property, or safety of Kiwi AI, our customers, or others
• With Your Consent: With your explicit consent or at your direction

We do not sell your personal information to third parties.

4. AI Processing

When you use our AI-powered Services, your data may be processed by third-party AI model providers to deliver the requested functionality. We work with these providers to ensure appropriate data handling practices. Where possible, we use enterprise-grade APIs that do not retain customer data for model training. You can request more details about our AI data processing practices by contacting us.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will delete or anonymize it in accordance with our data retention policies.

7. International Data Transfers

Kiwi AI operates globally, and your information may be transferred to and processed in countries other than your country of residence, including the United States, Israel, and other locations where our service providers operate. We take appropriate measures to ensure that international transfers comply with applicable data protection laws.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to object to or restrict certain processing
• The right to data portability
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at [email protected].

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings. Note that disabling cookies may limit some functionality of our Services.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Services after such changes constitutes acceptance of the updated policy.